ReplAI features
How the agent works: where data comes from, what it does alone, when it calls a human.
Catalog and search
Products arrive from your site feed, a file import or manual entry. Search understands intent and typos: “noise cancelling headphones under $60” finds the right item even when those words are not in the title. Price, stock, size and sale price come from the database.
Knowledge base
Delivery terms, warranty, returns, price lists — as text, question-answer pairs or files (PDF, DOCX, TXT, Markdown). The agent answers from your documents and admits when the answer is not there instead of inventing one.
Orders
The agent builds the cart, confirms name, phone and address, creates the order and notifies the store. Orders live on a board: new, confirmed, processing, shipping, completed, cancelled, returned.
Human handoff
The agent passes the conversation to a person on request or in a dispute. The operator sees who else is viewing it, which page the shopper is on and the whole history. Handing it back takes one click.
Conversation memory
Long threads are not cut off: older parts are summarised, while key facts — contacts, preferences — are kept separately. Shoppers are not asked twice for what they already said.
Models and cost
You choose the model, from cheap and fast to the smartest available. Run on our key and pay in tokens, or bring your own provider key. The dashboard shows what each reply cost.
Analytics
Conversations and messages, order conversion, average order value, automation share, reply time, an activity heatmap by hour and weekday — including where a shopper left without an answer.
Team and roles
Invite teammates as owner, manager, operator or viewer. An operator handles conversations without touching billing; a manager edits the catalog without deleting the organisation.
The catalog syncs itself
An OpenCart store installs the ReplAI Feed extension — products, promotions and pages flow into the agent and refresh every half hour. Any other site can use the open feed format: your developer exposes one URL and the rest happens on its own.
- Prices, stock and sale prices with an end date
- Tens of thousands of items — search stays fast
- The extension updates itself; the dashboard shows its version
$ GET /index.php?route=extension/feed/replai
$ { "products": 12,480, "promotions": 36 }
$ { "updated": "every 30 minutes" }
- Acer Aspire 5 laptop$659 · 4 pcs
- Sony WH-1000XM5 headphones$319 · 12 pcs
- Keychron K3 keyboard$86 · 0 pcs
WhatsApp Business stays on your phone
The agent connects to your working number through Meta’s official window. You keep replying from the WhatsApp Business app, and the agent handles the rest.
WhatsApp Business
AI answers customers while WhatsApp Business stays on your phone
- Connect your existing WhatsApp Business number and keep the app
- Replies from your phone appear in ReplAI and pause AI in that conversation
- You can allow chat history to be imported during connection
- The first message to a customer must use a Meta-approved template
- Messages are billed by Meta, straight to your card
How to connect a number
- 1In the dashboard: Channels → WhatsApp → Connect. Meta’s window opens.
- 2Log in to Facebook, choose the business account and the number — or create a new one.
- 3We set up tokens and webhooks — the agent starts answering from this number.
A WhatsApp Business app number connects together with the app: chats from your phone show up in the dashboard, and the agent does not talk over you in a conversation you answered yourself. Numbers connected earlier by QR code keep working; new QR connections are no longer accepted.
Channels
Shoppers write where it suits them
Website chat and messengers land in one list of conversations. There is a single agent behind all of them: catalog, knowledge base and tone are set up once.
Channels
- Website chat
- Telegram
ReplAI
answers, finds products, takes orders
Dashboard
- Conversations
- Orders
Whatever the shopper picks, the thread and the order end up in the dashboard. No channel needs its own setup — the agent and its knowledge are shared.
Website chat
The widget is one line of code. Colours, position and greeting follow your brand.
Telegram
Your own store bot from a BotFather token. Same products, orders and human handoff.
Your WhatsApp Business number connects through Meta’s window, and the app stays on your phone.
Replies in direct messages by the same rules. The channel is ready on our side and opens in the dashboard as the Meta app goes live.
Set up in an evening, not a quarter
Setup guides in the docs- 01
Load the catalog
A feed URL, the OpenCart extension or a file. Prices and stock then keep themselves up to date.
- 02
Describe the store
Delivery, payment, warranty, tone of voice. Plain text, not scripted flows.
- 03
Turn on the channels
A line of code on the site, a token for Telegram, the “Connect” button for WhatsApp. Try it in the test chat first.
Your nextgreat conversation.
Create an agent, load your products and watch the first conversations show what it closes without you. The free plan has no deadline.